Training
Educational presentations and training programs are available for hotels
and other industry suppliers as well as for meeting sponsors and planners.
Topics include:
- Customer Satisfaction
- Becoming Customer Centered
- Needs and Expectations
- Perceptions
- The Gaps Model
- Opportunities to Exceed Customer Expectations
- Tips and Strategies
- The Sales Process
- Industry Issues
- Intermediaries
- Operations
- The Sales Process
- Negotiations and Contracts
- On-Site Management
- Site Selection
- Budgets